Help & support
Look up an answer, manage how you play or message our team directly.
Quick answers
Accounts, coins, games and more.
Player Care
Take a break, restrict or close your account.
Responsible play
Tools and trusted organisations that can help.
Common questions
Is Madeddu Play really free?
Yes. Every game is free to play with virtual coins. There is nothing to buy, and coins cannot be exchanged for cash or prizes.
Who can play?
You must be 18 or over and live in the United Kingdom. We may ask you to confirm this at any time.
How do I get more coins?
New members receive 50,000 coins. After that, claim the daily bonus and three free boosts from the Games page; each is ready again after 24 hours.
I forgot my password. What now?
Write to Player Care with your account email and choose "Forgot password". We will help you regain access.
Can I sign in with Google?
Yes. Press "Continue with Google" on the sign-in or join page. First-time Google users are asked for a UK phone number and to confirm they are 18+.
A game will not load. What can I do?
Refresh the page, check your connection and make sure your browser is up to date. If it still fails, tell us the game name and your device through the form below.
My coins look wrong.
Coins are stored in the browser you play on, so clearing site data or switching device can reset the number you see. Contact us and we will take a look.
How do I take a break or restrict my account?
Open Player Care (the button at the bottom right of every page), choose "Take a break" or "Restrict my account" and send it. We will action it as quickly as we can.
How do I delete my account?
Go to your Account page and press Delete my account, or ask Player Care. Deleting removes your stored profile permanently.
Where can I find help for gambling problems?
Visit our Responsible play page. You can also call the National Gambling Helpline on 0808 8020 133 or visit BeGambleAware.org.
Need a hand?
Message us and we will answer by email.